Shipping & Delivery Policy

Effective Date: August 2026

At Renew Gadgets, we aim to ensure your order reaches you quickly, safely and securely.

This Shipping & Delivery Policy explains how orders are processed, shipped and delivered within South Africa.

1. Shipping Areas

Renew Gadgets currently delivers nationwide within the Republic of South Africa.

Delivery to remote or outlying areas may require additional transit time.

At this stage, we do not offer international shipping unless otherwise agreed in writing.

2. Shipping Partners

To provide reliable nationwide delivery, Renew Gadgets utilises trusted courier partners including:

• Bob Go
• The Courier Guy
• Other approved courier partners where required

The courier used for your order will be selected based on delivery location, package size and service availability.

3. Order Processing

Orders are only processed once payment has been successfully received and confirmed.

In-stock products are typically processed and dispatched within 1 to 3 business days.

Orders placed on weekends, public holidays or outside normal business hours will be processed on the next business day.

During periods of high demand, promotional events or unforeseen circumstances, processing times may be extended.

4. Delivery Timeframes

Estimated delivery times commence once an order has been dispatched.

Typical delivery timeframes are:

Major Metropolitan Areas

• 1 to 3 business days

Regional Areas

• 2 to 5 business days

Remote & Outlying Areas

• 3 to 7 business days

Delivery timeframes are estimates only and are not guaranteed.

5. Delivery Notifications & Tracking

Once your order has been dispatched, you may receive:

• Shipping confirmation
• Tracking information
• Courier updates

Customers are responsible for providing accurate delivery information.

Incorrect or incomplete delivery details may result in delays or additional delivery charges.

6. Delivery Requirements

For security purposes, deliveries may require:

• A signature upon delivery
• Proof of identity
• Verification of delivery details

Renew Gadgets reserves the right to request additional verification before dispatching high-value orders.

7. Risk & Ownership

Ownership of products transfers to the customer once full payment has been received.

Risk in the product passes to the customer upon successful delivery or collection.

Customers are encouraged to inspect packages immediately upon receipt and report any concerns within 24 hours.

8. Delivery Delays

While every effort is made to meet estimated delivery timeframes, delays may occasionally occur.

Renew Gadgets shall not be liable for delays resulting from:

• Courier disruptions
• Severe weather conditions
• Public unrest
• Power outages
• Natural disasters
• Incorrect customer information
• Circumstances beyond our reasonable control

Should significant delays occur, we will make reasonable efforts to keep customers informed.

9. Damaged Deliveries

If your parcel arrives visibly damaged:

1. Photograph the packaging and contents immediately.
2. Notify Renew Gadgets within 24 hours of delivery.
3. Retain all packaging materials until the matter has been resolved.

Failure to report shipping damage promptly may affect our ability to investigate the claim with the courier.

10. Lost Parcels

If a parcel is believed to be lost in transit:

• Renew Gadgets will initiate an investigation with the courier.
• Customers may be asked to provide supporting information.
• Resolution may only occur once the courier investigation has been completed.

Renew Gadgets will work with the customer and courier to achieve a fair outcome.

11. Collections

Customers may collect orders by prior arrangement from one of our approved service and collection centres.

Johannesburg Service & Collection Centre

4 Tungsten Road, Strydompark, Randburg, 2169

Gqeberha Service & Collection Centre

193 Main Road, Walmer, Gqeberha, 6045

Customers collecting orders may be required to provide:

• Proof of identity
• Order confirmation
• Proof of payment

Orders may only be released to the purchaser unless alternative arrangements have been approved in advance.

12. Collection Timeframes

Customers will be notified when an order is ready for collection.

Orders not collected within a reasonable period may be cancelled or returned to stock after attempts have been made to contact the customer.

Any applicable refund will be processed in accordance with our Returns & Refund Policy.

13. Incorrect Delivery Information

Customers are responsible for ensuring that all shipping information supplied at checkout is accurate.

Renew Gadgets will not be responsible for delays, failed deliveries or additional charges arising from:

• Incorrect addresses
• Invalid contact information
• Failure to accept delivery
• Failure to collect from courier depots when required

Additional shipping charges may apply where re-delivery is necessary.

14. Shipping Fees

Shipping charges, where applicable, will be displayed during checkout before payment is completed.

Renew Gadgets may offer free shipping promotions from time to time. Such promotions are subject to change without notice.

15. Contact Us

For assistance with delivery, shipping updates or collection arrangements, please contact:

Renew Gadgets (Pty) Ltd

Email: help@renewgadgets.co.za

Telephone: +27 68 633 1177

Our team will be happy to assist you.